Refund Policy
Refund Policy
Last Updated: June 2026
At Tekluno, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used, damaged, or altered by the customer.
- Products returned without original packaging.
- Clearance or final sale items (if applicable).
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.
We will work with you to provide a replacement, store credit, or refund where appropriate.
Order Cancellations
Orders may be cancelled before they are processed or shipped.
If your order has already been shipped, it cannot be cancelled and must follow the return process outlined above.
Shipping Costs
Original shipping costs are generally non-refundable unless the return is due to our error or a defective product.
Customers are responsible for return shipping costs unless otherwise agreed.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us.
Contact Us
For return and refund enquiries:
Tekluno
Email: support@tekluno.com
Website: www.tekluno.com