FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery within Australia usually takes 5–12 business days depending on your location.

2. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 72 hours for tracking information to become available.

3. Do you offer free shipping?

We may offer free shipping promotions from time to time. Any applicable offers will be displayed on our website.

4. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.

5. Can I cancel my order?

Orders may be cancelled before they are processed or shipped. If your order has already been shipped, it will need to follow our return process.

6. What is your return policy?

We offer a 30-day return policy for eligible items. Please refer to our Refund Policy page for full details.

7. What should I do if my order arrives damaged?

If your item arrives damaged or defective, please contact us within 7 days of delivery and include clear photos of the issue. We will work to resolve the matter as quickly as possible.

8. Do you ship internationally?

At this time, we primarily focus on serving customers within Australia. International shipping availability may vary.

9. I entered the wrong shipping address. What should I do?

Please contact us immediately at support@tekluno.com. If your order has not yet been processed, we may be able to update your shipping details.

10. How do I contact customer support?

You can reach our support team at:

Email: support@tekluno.com

We aim to respond to all enquiries within 24–48 business hours.

11. Are your payments secure?

Yes. All transactions are processed through secure and trusted payment providers. Your payment information is protected using industry-standard security measures.

12. What happens if my package is delayed?

While most orders arrive within the estimated delivery timeframe, occasional delays can occur due to shipping carriers, weather conditions, or other circumstances outside our control. We appreciate your patience and understanding.